Warranty

Overview

This Warranty Policy explains the protections that apply to products purchased from Cavora Home. It covers your statutory warranty rights, any additional manufacturer warranty that may apply to a product, and how to report a fault so we can resolve it as quickly as possible.

Statutory warranty

All goods sold by Cavora Home are covered by the statutory warranty for defects. This means that if an item you receive is faulty — for example, it does not work as intended, is damaged, or does not match its description — you are entitled to a remedy. Depending on the circumstances and what the law allows, this remedy may take the form of:

• a repair of the faulty item;
• a replacement with the same or an equivalent product; or
• where repair or replacement is not possible or appropriate, a price reduction or a full refund.

These statutory rights exist regardless of any manufacturer warranty and are not limited by it.

Manufacturer warranty

Where a product carries an additional manufacturer warranty, it applies for 2 years from the date of purchase. This manufacturer warranty is provided on top of, and does not replace or reduce, your statutory rights described above. If your product is covered by a manufacturer warranty, please keep your order confirmation or receipt, as proof of purchase may be required when making a claim.

Reporting a fault

If you believe a product you purchased is defective, please contact us at contact@cavorahome.shop as soon as possible. To help us assess and resolve your claim quickly, please include the following in your message:

• your order number;
• a clear description of the fault; and
• photos of the issue, where possible.

Once we receive your report, we will review the information provided and get back to you with the next steps. Depending on the nature of the fault, this may involve a repair, a replacement, or another remedy as outlined above.

Warranty claims versus standard returns

This Warranty Policy applies specifically to products that are faulty or defective. If you simply changed your mind about a purchase and the item is not faulty, please refer to our separate returns policy, which allows returns within a defined return window from delivery. We encourage you to get in touch with us if you are ever unsure whether your situation falls under a warranty claim or a standard return — we are happy to help point you in the right direction.

Contact

Cavora Home
3254 Progress Way
52242 Iowa City, United States
Email: contact@cavorahome.shop
Phone: +13199368293