Refund policy

Overview

We want you to be completely satisfied with your purchase. This policy explains how returns, exchanges, and refunds work, and outlines the warranty coverage on our products. We currently ship orders within the United States and the United Kingdom, with a typical handling time of 1-2 business days and delivery within 2-4 business days of dispatch. All amounts referenced below are in USD.

Return Window

You may return your order within 30 days of delivery, no reason needed. This gives you plenty of time to receive your item, try it out, and decide whether it's right for you.

How to Start a Return

Starting a return is simple. Just follow these steps:

  1. Email contact@cavorahome.shop with your order number and the item(s) you'd like to return.
  2. We will send you a return label within one business day of receiving your request.
  3. Repack the goods securely, ideally in their original packaging, and attach the label to the parcel.
  4. Drop the parcel off at your local postal office.

Return Conditions

To be accepted, returned items must meet the following conditions:

  • Goods must be complete and returned in their original packaging.
  • Labels and protective films must remain attached and undamaged.
  • Hygiene items and sealed products are excluded from return once the seal has been opened.

Returns that don't meet these conditions may not be eligible for a refund or exchange, so please check your item carefully before sending it back.

Exchanges

If you'd prefer a different size, color, or item rather than a refund, we're happy to arrange an exchange instead. Simply let us know your preference when you contact us to start your return.

Refunds

Once we receive and inspect your return, we will process your refund within 5 business days. Refunds are issued to your original payment method in USD. We accept the following payment methods, and refunds are returned via the same method used for the original purchase: Visa, Mastercard, Maestro, American Express, Google Pay, and Apple Pay.

Return Shipping Costs

We cover the cost of return shipping, so you won't be charged for sending an eligible item back to us.

Warranty

Our products are covered by a 2-year warranty against manufacturing defects. If you believe an item you purchased is faulty, please contact us with your order number and a description of the issue so we can assist you.

Questions?

If you have any questions about your return, exchange, refund, or warranty, we're here to help. Reach us by email at contact@cavorahome.shop or by phone at +13199368293.